Ticket Info

Tickets may be purchased online from our Calendar page or AXS.com.

The default (free!) method of delivery for tickets purchased online is AXS Mobile ID.

Download the AXS app on a smartphone and log in using the same email address that you used to purchase your tickets. For enhanced ticket security, the mobile barcode changes every 60 seconds, so screenshots cannot be accepted for entry.

If you purchased tickets for someone else to use, you may transfer the tickets to their account through either the AXS app or AXS.com.

Click here for More Info on AXS Mobile ID.

The fastest way to reach customer service with AXS is online at support.axs.com. Chat live with AXS support by clicking here. If you still have questions, email us at info@starlandballroom.com.

Tickets may be purchased in person at the Starland Ballroom box office. Box office hours are Fridays 2pm-6pm and Saturdays 12pm-5pm, as well as all show days. On show days the box office will close approximately one hour before doors and will reopen at the scheduled door time. Please info@starlandballroom.com or check the venue's social media for seasonal updates to box office hours.

The box office accepts cash, Visa, AMEX, Mastercard and Discover. There is an ATM located on the premises. A $5.00 box office fee will be applied to each ticket sold in-person at the box office.

Unless otherwise stated on the event page, all shows are general admission standing. There are no seats associated with these tickets.

All patrons must have a ticket, regardless of age.

All ticket sales are final. No refunds or exchanges will be given.

Starland Ballroom is unable to verify or guarantee the authenticity of tickets which were not purchased directly through an authorized sales channel (i.e.: Starland box office, AXS.com). For this reason, and because we are unable to provide any information regarding ticket purchases to a party other than the cardholder on the order, we do not recommend purchasing tickets from third-party resellers.

Will call tickets may be picked up at the box office on the day of the event once doors open for the show. Please bring a valid photo ID matching the name on the order, the credit card used for the purchase, and the order confirmation number. Will call name changes must go through the original point of sale/receipt.

Please note our $6.00 GREEN FEE. Any ticket re-prints at the box office for orders in which Standard Mail or AXS Mobile ID were the chosen delivery method will incur a $6.00 Green Fee. This includes tickets left behind at home, and tickets not properly accessed in the AXS app prior to arriving at the venue.

For additional information, please visit the Venue FAQs.

Tickets for Starland shows are available through the Starland Ballroom box office (Cash, Visa, Mastercard, American Express, and Discover), phone charge at 888-9-AXS-TIX (888-929-7849) and here at StarlandBallroom.com. Go over to the Box Office section for more info.

New shows get announced and go on sale at various days and times. To stay up to date with all of our upcoming shows join our newsletter HERE or follow us on our various social platforms.

Tickets are available the day of the show online and at the door for all events that are not sold out. Once a show is sold out, there will be no more available tickets the day of the show.

All patrons must have a ticket, regardless of age. Children in arms and strollers are not permitted into the venue, otherwise all patrons must have a ticket. If you require ear protection or forgot your young ones ear protection please ask a staff member for assistance.

Yes, we can scan tickets right off your phone screen. Please be sure to have the tickets loaded on your screen before you enter the venue. If you have any issues, head to the box office for assistance.

Tickets purchased for events at Starland Ballroom are non-refundable.

If your event is canceled, and you bought your tickets online or via the phone, you will be refunded automatically. If you bought your tickets through a retail outlet or the Starland Ballroom box office, you will need to return to your original point of purchase to obtain a refund.

You may pick up your tickets any time after doors open for that particular event. You will need a photo ID to claim your tickets. For Will Call tickets, please also have the credit card used for purchase and order confirmation number. The box office will remain open until the headliner takes the stage.

Yes, we will make every attempt to assist you. If you purchased your tickets via AXS by phone or online, please call 1-888-929-7849 with as much information about your order as you have (order number, credit card, purchase date). Once your account is located, your tickets will either be resent to you via email, or changed to Will Call so that you can pick them up at the box office on the night of the show. If tickets were purchased elsewhere, please call the box office at 732-238-5500 for assistance.

Unless specifically stated in show advertising or here on Starlandballroom.com, all Starland shows are general admission, standing room events. There are various barstools and couches throughout the venue, but they are first come first serve.

Once your ticket has been scanned you will not be allowed to leave and re-enter the venue. The only exception is our smoking section.

If you purchased your tickets through AXS and they are at will call, you may call 1-888-9-AXS-TIX (1-888-929-7849) to request an alternate pickup name. There are certain events and ticket types where alternate pickup is not available.

If you have e-tickets, you may forward the email to someone else or print them out. These tickets may be printed out multiple times, but can only be used ONCE at the venue.

If you have mobile tickets on the AXS app, you may share tickets with others who are attending the event with you and also have the AXS app. If your friend can no longer attend, you can revoke these tickets in the AXS app to get them back. For more info on mobile tickets, click here: https://support.axs.com/forums/20787005-Introducing-the-new-AXS-App-

Guestlist or contest winner tickets may not be transferred.

AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.